Shipping

All shipments will be calculated at check-out. For security reasons, all Le Condiment purchases are insured up to $300 and require a tracking number for shipping. When your order is shipped, an email will be sent out to you with a tracking number.

When placing your order, please ensure that the billing and shipping address are correct, as we are unable to redirect. Before we can dispatch your purchases, we may need to confirm your details with your card for issuer. We will do our best to keep delays to a minimum. 

Once your order has been shipped out and a tracking number provided, Le Condiment cannot be held liable for any missing, lost or stolen packages. Our very small business is unable to support itself if we are responsible for refunding errors outside of our operations. In the rare case this should happen, please reach out directly to the carrier with your tracking number to get a refund via their insurances. If you wish to include extra insurance on high priced orders, please reach out to us by email for a quote. 

International shipments may be subject to customs duties and import taxes upon entry into the country of destination over which we are unaware. The Condiment cannot be held accountable for any of these customs duties and import taxes. You should contact your local authorities to take notice of these fees and the respective values that differ from country to country and over which we have no knowledge. It will be your sole responsibility to claim such import charges back from the applicable authority in your country. If a package is returned to us due to customs issues / duty non-payment when shipped internationally, it must be resent with postage paid by customer and will not be refunded or cancelled. Import tax customs are the responsibility of the customers in their respective countries.

Important note to International buyers: Duties and taxes are unpaid, as such products may be levied upon arrival. 

In an effort to limit wasteful production and hold unwanted inventory, we do not accept any returns. Each piece is uniquely handmade just for you and we are confident that our products will be loved and cherished.

We want to connect you with custom pieces made just for you that you will cherish and would never want to leave you empty handed or disappointed. Should you have an issue with your order upon delivery, please contact us by email including any photos and information that could help with your request.

While we are strict with our policies, should you have any inquiries, kindly reach out to us and we will do our best to assist in any way we can. We are always be happy to help.

If you have any questions please contact us at TheCondiment@gmail.com